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OEM America |
ADP & Paychex |
| Optimal Company Size |
Specializes in <500 EE market |
Designed for 1000s of employees, may be overwhelming for <500 EE market |
| Service Approach |
Customized, personal service based on individual needs |
One size fits all, more impersonal |
| Local Expertise |
Intimately familiar with CT climate, onsite help available |
Broad national/global focus, lack of regional specificity |
| Client Retention |
High client retention due to excellent service |
High turnover for clients with under 500 employees due to poor service |
| Support |
Immediate phone support from a familiar team, no phone trees |
Phone support can lead to different representatives with varying knowledge levels |
| Relationship |
Personal, intimate understanding of client’s company to anticipate and solve problems |
Less personal, more transactional |
| Investment Focus |
Invested in clients’ success, not stockholders |
Corporate focus on shareholders |
| HR Approach |
Comprehensive, 360-degree hands-on approach to HR |
HR sold as SaaS (Software as a Service), less hands-on |
| Pricing & Invoicing |
Consistent pricing, clear and easy-to-understand invoices |
Invoices can be difficult to understand, may fluctuate without notice |
| Workload for In-House Staff |
Lowers workload for in-house staff, more support |
Can increase workload for in-house staff as they’re expected to navigate the platform mostly independently |
| Ownership |
Family-owned |
Shareholder-own |
